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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each and every page. A popup will open. It includes elaborate information about all the operations that you can carry out on the given page. Each context menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide range of instructional videos explaining how to use our Control Panel. They're made for those of you who want to see how things are being done rather than only reading articles. Thus, everyone can quickly find their way around our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you are looking for, have a peek at our comprehensive Frequently Asked Questions database, which contains questions asked by real individuals and offers practical solutions. We frequently "revamp" our Frequently Asked Questions database with new questions & answers so as to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions database either, we have a great team of client support engineers available 24-7-365 and ready to help you with any question. Each support ticket you submit will be replied to within 1 hour (the average support ticket response time is only 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 311220

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com